Incheon Airport has best customer service in Asia-Pacific: Award

Singapore’s Changi Airport came in joint-second with Delhi Airport and Mumbai Airport in the region, according to the Airports Council International World’s 2016 Airport Service Quality Awards.

SINGAPORE: Changi Airport lost out to Seoul’s Incheon Airport to be the region’s airport with the best customer service.

The Singapore airport came in joint-second with Delhi Airport and Mumbai Airport, while Beijing Airport and Haikou Airport were joint-third for the region, according to Airports Council International (ACI) World’s 2016 Airport Service Quality (ASQ) Awards.

It also came in joint-second place – tied with Delhi Airport and Mumbai Airport – for the best airport by size award, in the category for airports with more than 40 million passengers a year. Seoul’s Incheon Airport again took first place, with third going to Beijing Airport.

The ASQ programme, on which the awards are based, surveys passengers at the airport on their day of travel, according to the ACI. It measures passengers’ views of 34 key performance indicators, including airport access, check-in, security screening, restrooms, stores and restaurants. Each airport uses the exact same survey, creating an industry database that allows airports to compare themselves to other airports around the world.

“These airports have dedicated themselves to delivering a stellar customer experience,” said Ms Angela Gittens, director general of ACI World, in a press statement.

“Promoting a culture of continuous service improvement has become a matter of gaining competitive advantage and optimising non-aeronautical revenue performance. ACI proudly recognises these accomplishments and we look forward to seeking more effective, efficient and profitable ways of serving the flying public together.”

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This entry was posted in Asia Pacific, Đường hàng không - Aviation and tagged , , , by Trần Đình Hoành. Bookmark the permalink.

About Trần Đình Hoành

I am an attorney in the Washington DC area, with a Doctor of Law in the US, attended the master program at the National School of Administration of Việt Nam, and graduated from Sài Gòn University Law School. I aso studied philosophy at the School of Letters in Sài Gòn. I have worked as an anti-trust attorney for Federal Trade Commission and a litigator for a fortune-100 telecom company in Washington DC. I have taught law courses for legal professionals in Việt Nam and still counsel VN government agencies on legal matters. I have founded and managed businesses for me and my family, both law and non-law. I have published many articles on national newspapers and radio stations in Việt Nam. In 1989 I was one of the founding members of US-VN Trade Council, working to re-establish US-VN relationship. Since the early 90's, I have established and managed VNFORUM and VNBIZ forum on VN-related matters; these forums are the subject of a PhD thesis by Dr. Caroline Valverde at UC-Berkeley and her book Transnationalizing Viet Nam. I translate poetry and my translation of "A Request at Đồng Lộc Cemetery" is now engraved on a stone memorial at Đồng Lộc National Shrine in VN. I study and teach the Bible and Buddhism. In 2009 I founded and still manage dotchuoinon.com on positive thinking and two other blogs on Buddhism. In 2015 a group of friends and I founded website CVD - Conversations on Vietnam Development (cvdvn.net). I study the art of leadership with many friends who are religious, business and government leaders from many countries. In October 2011 Phu Nu Publishing House in Hanoi published my book "Positive Thinking to Change Your Life", in Vietnamese (TƯ DUY TÍCH CỰC Thay Đổi Cuộc Sống). In December 2013 Phu Nu Publishing House published my book "10 Core Values for Success". I practice Jiu Jitsu and Tai Chi for health, and play guitar as a hobby, usually accompanying my wife Trần Lê Túy Phượng, aka singer Linh Phượng.

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